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QUALITY POLICY OF
“RAS 1” LTD • "RAS 1" Ltd. is a customer-oriented company, responding to the requirements and expectations of its customers. Ensuring a balanced correlation between the needs of the customers, and those of the other interested parties, is a fundamental principle in determining the philosophy and strategy of the company. • The Management of the company creates atmosphere which ensures understanding and implementation of its policy by the personnel at all levels. Setting a vision for the future in clear and measurable goals and motivating the employees to participate in achieving the goals, promotes a sense of responsibility and commitment in the implementation of the company policy. • The active, motivated and competent employees are an important factor in setting and achieving the goals, as well as in improving and implementing the policy of the Company. The employees’ sense of belonging and commitment is a prerequisite for improving the image of the company in front of customers and society. • The continuous improvement of services, processes and systems by using regular assessments according established criteria (the compliance standard ISO 9001:2008, the IMS documents, the legal documents related to processes and services) is a major company policy. Increasing the efficiency and effectiveness of the activities, and identifying measures to improve qualification, are an important element of the process of continuous improvement. • The mutually beneficial relations with the suppliers increase the chances of both interested parties to create values. A clear and open communication and joint establishment of assessment for the customers’ needs, guarantees the contentment of all interested parties. • The management of resources and activities as processes creates conditions for predictability of results, optimization of the production cycle and cost reduction. The Management of "RAS 1" Ltd. defines clear responsibilities, authorities and competences for process management, which brings to the increasing of their effectiveness. • The management of the system as an integral set of related processes creates a better understanding of the role and responsibilities in achieving the common objectives. In this way the relations among the different units within the organization are improved. Understanding the dependencies among processes within the system, its measurement and evaluation, lead to its continuous improvement. • Taking and implementing decisions, based on the results of the logical analysis, balanced with the experience and intuition of the employees, guarantees a better understanding of the set realistic goals. The Management of "RAS 1" Ltd. is convinced that by following the fundamental principles of the quality policy, the company will respond to the needs of all interested parties through implementation of the objectives under this policy, namely: • Providing safe and healthy working conditions with a minimal impact on the environment, while performing the company activity. • Expanding the activities and introducing new technologies. • Maintaining a constant high qualification of all employees in the company. • Optimizing the costs for materials, energy and labor with a view of maintaining competitive prices of the services carried out, as well as introducing technologies, allowing the use of technological waste. • Reducing the costs for and from poor quality of the services offered. • Renovation and modernization of the existing machinery, equipment and technologies in accordance with the market trends and requirements. The Management guarantees that the presented quality policy and objectives are introduced to all employees in the company. They understand their meaning and importance to all interested parties and will work for their improvement. MANAGERS:  Gospodin Gospodinov  Simeon Pilchev Date: 21st Jan 2011
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